Terms of service

Shopping with Heartfelt Hats

These terms apply to purchases from heartfelthats.co.uk.

Products and orders

Please check the product description, size, options, delivery address and any personalisation before placing your order. If you notice an error, contact hello@heartfelthats.co.uk as soon as possible so we can advise.

Product prices and the selected currency are displayed on the website. Available delivery options, delivery charges and applicable taxes are shown at checkout before payment.

Dispatch and returns

Our shipping policy explains dispatch and delivery. Our returns and refund policy explains cancellations, personalised items and your rights if something is wrong with an order. Nothing in these terms limits your statutory consumer rights.

Contact and privacy

Email hello@heartfelthats.co.uk, or write to Heartfelt Hats, 11 Armstrong Close, Hartford, Cheshire, CW8 1GN, United Kingdom. Our team monitors messages daily from 7am to 9pm UK time.

Our website chat uses an AI assistant. Ask for a person if you need further help. Our privacy policy explains how personal information is handled.