Refund policy

Returns and refunds

For non-personalised items, you can change your mind by emailing hello@heartfelthats.co.uk within 14 days of receiving your order. Include your order number and the items you wish to return. You then have a further 14 days to send the items back.

Please take reasonable care of items while deciding whether to keep them. We may reduce a refund if handling beyond what is necessary to inspect the item has reduced its value.

Personalised items and problems with your order

Personalised items are excluded from change-of-mind returns. This does not affect your rights if an item is faulty, damaged or not as described. Contact us so we can arrange an appropriate remedy and return postage where applicable.

Return address

Heartfelt Hats
11 Armstrong Close
Hartford
Cheshire
CW8 1GN
United Kingdom

Refunds

For eligible cancellations, we refund the original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier. Where you cancel the whole order, the refund includes standard outbound delivery charges; any additional cost of premium delivery is excluded.

This policy does not affect your statutory rights.